Let’s Chat

Stay in touch.

Got a question, a custom idea, or just want to say hi?
We’re all ears (and a little clay under the nails).
Whether you’re looking for something personal, wondering about your order, or dreaming up a custom piece – we’d love to hear from you. This studio may be small, but the heart behind it is big.

Frequently Asked Questions

Use this space to provide your website visitors with a brief description on what to expect before clicking on a section title.

Yes. Every single piece is handmade by me, from start to finish, in my small home studio in Mossel Bay. That means each item is unique, with its own tiny quirks and character.

Absolutely. I love creating custom orders. Whether it’s a name, date, or special message, I’m happy to add a personal touch. Send me an email at hello@rubypottery.co.za or use the contact form to get started.

Most pieces are food safe and microwave safe. While they can go in the dishwasher, I recommend handwashing for extra longevity. It’s gentler on the glaze and helps your piece last longer.

Each piece takes time, from shaping and drying to firing and glazing. For ready-made items, I courier within 3 to 5 working days. For custom or made-to-order items, please allow 4 to 8 weeks. Trust me, it’s worth the wait.

At the moment, I ship within South Africa only. If you’re outside SA and interested in something, feel free to reach out. I’m always happy to chat about possibilities.

With love and lots of care. I use eco-conscious packaging where possible and wrap each piece securely to make sure it arrives safely at your door.

Oh no. I take every precaution to package safely, but if your piece arrives damaged, please email me a photo within 48 hours of delivery and I’ll make it right – whether it’s a replacement or a refund.

My studio is a private space, but I do welcome visits by appointment only. If you’re in or around Mossel Bay and would love to see where the magic happens, get in touch. I’d love to connect with you.

Other Ways To Reach Me

hello@rubyceramics.co.za

+27 84 886 2283

Facebook @rubypottery

Instagram @rubypottery